Bowman Judith. Don’t Take The Last Donut. New Rules of Business Etiquette

The Career Press Inc., 2007. — 225 p. — ISBN10: 1-56414-929-3, ISBN13: 978-156414-929-9.This book gives you the tools you need to be confident and letter-perfect in any business setting-from pitch to presentation, from networking to contract negotiations, and everything in between. With this book, you will easily master the art of small talk, the protocol of the perfect business introduction, and the many nuances of the business lunch.
You'll learn: "The protocol of the proper business introduction... even if you have forgotten someone-s name; "The art of creating a positive first impression; "How to manage an awkward moment" plus the vast differences in rules of etiquette around the world.