Introduction to Telephony

Introduction to Telephony is being used successfully by over 20,000 people who need a quick, basic understanding of the telephone systems and services used by today's organizations. The information presented is useful and easy to access. Author Jane Laino's expertise has developed from her early days working at the telephone company to her subsequent creation of DIgby4 Group, Inc. , one of New York City's fastest growing telecommunications consulting businesses. Her down-to-earth approach translates confusing terms and complex concepts into plain English.