Slack N., Chambers S., Johnston R. Operations management

5th ed. — Pearson Education Limited, 2007. — 756 p.Guide to ‘operations in action’, examples, short cases and case studies
Guided tour of the book
Guided tour of the online resourcesHow to use this book
About the authors
AcknowledgementsOperations management
The strategic role and objectives of operations
Operations strategy
Design
Process design
The design of products and services
Supply network design
Layout and flow
Process technology
Job design and work organization
Planning and Control
The nature and planning of control
Capacity planning and control
Inventory planning and control
Supply chain planning and control
Enterprise resource planning (ERP)
Lean operations and JIT
Project planning and control
Quality planning and control
Improvement
Operations improvement
Failure prevention and recovery
Matching improvement – the TQM approach
The Operations Challenge
The operations challenge